Mid-Michigan Orthopaedic Institute Information
Our orthopedic practice currently consists of two orthopedic surgeons, and a podiatrist that treat general orthopedic conditions, orthopedic trauma surgery, fracture care, hand surgery, joint replacement, sports medicine, foot and ankle surgery and arthroscopic procedures. Our physicians have been practicing in the Greater Lansing Area for many years.
HOW TO REACH US Our office is open Monday – Thursday from 8:00 a.m. – 5 p.m. Our phone lines are open Monday - Thursday from 8:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m. and on Friday from 8:00 a.m. to 1:30 p.m. If you need assistance after hours, call (517) 487-2722 and the answering service staff will assist you. If your physician is not available, the physician on call will contact you within a reasonable period of time.
MAKING AN APPOINTMENT Call our office number (517) 333-3777 to set up an appointment with one of our physicians. It is possible that your insurance carrier will require that you have a referral from your primary physician before we can schedule an appointment for you. If for any reason you need to reschedule your appointment, please give us a 24-hour notification. This allows that time to be used for treating other patients. There will be a $25 charge for missed appointments or for those appointments not cancelled within 24 hours. We make every effort to remain on schedule for appointments. Due to the nature of orthopaedic medicine; however, we often encounter new injuries, emergencies or surgeries that may put us behind schedule. In the event of a delay, we appreciate your patience and understanding.
YOUR FIRST VISIT In preparation for your first visit to Mid-Michigan Orthopaedic Institute, please complete the paperwork that was mailed to you at the time your appointment was made. You may also download the "New Patient Registration" forms from our website at mmoi.net. Be sure to bring this paperwork with you in addition to your insurance cards and photo ID. It is also very important to bring any x-rays, MRI’s or EMG’s to your appointment. Your personal information remains in your confidential patient file.
ONGOING OFFICE VISITS You are required to present your insurance card and picture ID at each office visit. Our receptionists will verify the information against the information currently on your account and make any necessary changes. After you register, our clinical staff will be advised that you have arrived and are waiting. You will be brought back to an exam room and begin treatment according to your physician’s orders, with an x-ray, a dressing change, cast work or whatever your situation requires.
MEDICAL QUESTIONS Medical questions should be directed to the physician at the time of your visit. Questions asked by phone will be handled by the Medical Assistant of your physician. When calling for non-urgent matters, such as surgery scheduling, paperwork and questions that do not need to immediately be addressed, please be prepared to leave a detailed message for the physicians Medical Assistant, including your name, date of birth, and phone number. Please allow three (3) business days for staff to respond to your non-urgent message. If you need immediate assistance, you should speak with the receptionist so that she may locate clinical staff to address your concerns. If you are experiencing a medical emergency, please go to the nearest emergency room or dial 9-1-1.
PRESCRIPTION REFILLS For non-narcotic medication refills, please leave a detailed message with the Medical Assistant of your physician, including the patient’s name, date of birth, current phone number, along with the pharmacy name and telephone number. These prescriptions will be sent to the pharmacy upon the physician approval within three (3) business days. For narcotic medication refills, you will be required to pick up the prescription at our office during regular business hours, Monday through Thursday from 8:00 a.m. to 5:00 p.m. and Friday from 8:00 a.m. to 2:00 p.m. By law, these cannot be sent to the pharmacy. When calling to request a narcotic medication refill, please be prepared with the patient’s name and date of birth, along with a phone number where they may be reached, as well as, the name of the medication, strength and how many and how often the patient is taking the medication. Allow three (3) business days for your prescription to be ready for pick-up as your physician is required to physically sign it.
COPY OF MEDICAL RECORDS If you need a copy of your medical records, you are required to have a "Authorization for Release of Information" form on file with our office. You can stop by our office to obtain this form or you can download the form from our website at mmoi.net. Once we receive the completed form in our office, we need seven (7) to fourteen (14) business days to process your request. Someone from our office will contact you when the requested copies are ready. The first copy of your medical record is free,. However you will be charged for additional medical record requests.
INSURANCE INQUIRIES We view your insurance coverage as a contract between you and your insurance carrier. Our physicians have contracts with some HMO and PPO plans. To ensure the highest benefit level with your plan, please follow your plan’s authorization and pre-certification requirement before your date of service. Many HMO and PPO plans will not pay for service if an authorization has not been obtained prior to your visit. We may have to reschedule your appointment until you receive the authorization or you will be required to sign a financial responsibility form that makes you personally responsible for the cost of the visit, and payment is expected at the time of the visit.
Currently, we do not accept insurance from the all carriers and not all physicians accept the same insurances. Acceptance of insurance carriers is subject to change. Please have insurance information on hand when calling to make an appointment.
PATIENT ACCOUNTS Payment is required at the time of service unless other arrangements are approved in advance. We will file a courtesy claim to all insurance carriers. For your convenience, we accept American Express, Discover, Visa and MasterCard. All co-payments are due at the time of service and are subject to a $10 dollar processing fee if not paid at the time of service. Claims pertaining to Worker’s Compensation require written authorization from your compensation carrier. Should you have any questions regarding our fees, your account, insurance coverage, insurance claims or our status with an insurance carrier, please call our Billing Department at (517-333-3777, #3) in advance of your appointment or e-mail them at firstname.lastname@example.org.
PATIENT SATISFACTION SURVEYS Because we care, we would like to know how we are doing in providing health care services to you. A periodic Patient Satisfaction Survey is given to our patients to obtain feedback on how we are doing. If areas of improvement are indicated, we will take steps to implement those improvements. OTHER If you have any other questions or concerns, please call our practice at 517-333-3777 and we will be happy to assist you. We are committed to providing the best medical care possible in a friendly and efficient environment. Your medical care is our highest priority.